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Last Updated: May 15, 2025
Soouqna.com offers you benefits on the website as well as other products and services when you visit Soouqna.com or purchase from it ("the Website"), use Soouqna.com products, services, or use Soouqna.com mobile applications, or use software provided by Soouqna.com in relation to the aforementioned (collectively referred to as "Soouqna.com Services" "Subsidiary Company") means, in relation to a particular person, any entity that directly or indirectly controls, is controlled by, or is under common control with that person.
Please read these terms carefully before using Soouqna.com Services. By using Soouqna.com Services, you agree to be bound by these terms.
When using any of Soouqna.com Services or sending emails to us, you are communicating with us electronically. We will communicate with you electronically via methods such as email, text messages, app notifications, posting emails or correspondence on the website, or through other Soouqna.com services like our Service Center. For contractual purposes, you agree that all agreements, notices, disclosures, and other communications that we send electronically meet any legal requirements that such communications be in written form unless applicable laws specify otherwise.
As part of Soouqna.com Services, we will recommend features, products, and services that may interest you, determine your preferences, and personalize your experience.
All content included in or made available through Soouqna.com services (such as text, graphics, logos, icons, images, audio clips, digital downloads, or data components) is the property of Soouqna.com or its content providers, and is protected under local and international copyright, author rights, and database rights laws. All content included in or made available through Soouqna.com services is exclusively owned by Soouqna.com and is protected under local and international copyright and database rights laws.
You are not permitted to extract or exploit parts of the content from any of Sooquna.com services without obtaining express written consent from us. Specifically, you may not use data mining tools, robots, or similar tools for collecting or extracting data in order to extract (whether once or repeatedly) or re-use any substantial parts of the content from any of Soouqna.com services without obtaining express written consent from us. Furthermore, you may not establish or publish any database of your own containing substantial parts of any of Soouqna.com services (such as our price lists and product details,) without obtaining express written consent from us.
Additionally, the graphics, logos, icons, software, and service names included in or made available through any of Soouqna.com services are trademarks or trade designs of Soouqna.com. The trademarks and trade designs of Soouqna.com may not be used in any product or service not affiliated with Soouqna.com in a manner that causes confusion among customers or in a manner that disparages or harms the reputation of Soouqna.com in any way.
All trademarks not owned by Soouqna.com that appear in any of Soouqna.com services are the property of their respective owners, who may or may not be affiliated with, associated with, or sponsored by Soouqna.com.
Subject to your compliance with these Terms of Use, applicable service terms, and payment of any related fees, Soouqna.com or its content providers grant you a limited, non-exclusive, non-transferable, and non-sublicensable license to access and use Soouqna.com services for personal and non-commercial use. This license does not include the right to resell or use any of Soouqna.com services or content for commercial purposes, collect or use any product listings, descriptions, or prices, make derivative uses of any of Soouqna.com services or content, download or copy account information for the benefit of another merchant, or use data mining, robots, or similar data gathering and extraction tools.
You may need to use your Soouqna.com account to access Soouqna.com services, and you may be required to log in to your account and link a valid payment method.
If there is an issue with collecting fees from your selected payment method, we may collect the amounts from any other valid payment method linked to your account.
By using any of Soouqna.com services, you are responsible for maintaining the confidentiality of your account and password and restricting access to your account. To the extent permitted by applicable laws, you agree to accept responsibility for all activities that occur under your account or password. You must take all necessary steps to ensure the confidentiality of your password and notify us immediately if you have any reason to believe that your password has become known to anyone, or if you suspect that your password is being or is likely to be used in an unauthorized manner.
Additionally, you are responsible for ensuring the accuracy and completeness of the data you provide to us and for notifying us of any changes to the information you have provided.
We reserve the right to deny service, close accounts, delete or edit content if you violate applicable laws, these Terms of Use, or any other applicable terms, conditions, guidelines, or policies.
Opinions, comments, correspondence, and other content: You may post opinions, comments, or other content; send e-cards or other communications; or submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, offensive, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, harmful to third parties, or objectionable. The content must also not consist of or contain software viruses, political campaigns, commercial solicitation, chain letters, mass mailings, or any form of "spam.";
You may not use a false email address, impersonate any person or entity, or mislead about the origin of any card or other content. We reserve the right (but are not obligated, unless provided with a valid notice form) to delete or edit such content.
If you believe that any content or sale advertisement on any Soouqna.com service contains defamatory statements or if you believe that any item or information on any Soouqna.com service violates your intellectual property rights, please notify us by completing and submitting the appropriate notice form, and we will respond to you.
If you post your opinion as a customer, comments, questions, answers, or other content provided by you for display on the website (including images, videos, or audio, collectively referred to as "content"), you grant Soouqna.com a non-exclusive, free, perpetual, irrevocable, and sublicensable right to use, reproduce, publish, present, translate, or modify that content worldwide and in any media. You grant Soouqna.com (and those Soouqna.com sublicenses) the right to use the name provided in relation to that content.
You represent and warrant that you own or control all rights to the content you post; that the content is accurate; and that the use of the content you provide does not violate any applicable policies or guidelines and does not harm any person or entity (including ensuring that the content or materials do not include any defamatory statements). You agree to indemnify Soouqna.com against all claims made by third parties against Soouqna.com as a result of or in connection with the content or materials you provide, except to the extent that such liability arises from our failure to properly delete the content upon notification of its illegality, where the illegality arises based on or as a result of the content you sent us.
Soouqna.com retains the right (but not the obligation) to monitor, modify, or delete any activity or content. Soouqna.com does not bear any obligation or liability concerning any content posted by you or any third party.
Soouqna.com respects the intellectual property rights of others. If you believe that your intellectual property rights have been used in a manner that violates or infringes upon your rights, please proceed with the notification and process for submitting claims of rights violations.
Other parties, not Soouqna.com, manage stores, provide services, or sell products on this website. Additionally, we provide links to affiliate company sites and certain other companies. We do not take responsibility for testing or evaluating any of these companies, individuals, or their website content, nor do we guarantee their offerings. Soouqna.com does not bear any liability or responsibility for the actions, products, or content of these companies, individuals, or any other third parties.
If a third party is involved in your transactions, we may share your information related to those transactions with that third party. You should carefully review the privacy policies and other terms of use of that third party.
Soouqna.com allows third-party sellers to list and sell their products on the Soouqna.com website. In each case, this will be indicated on the relevant product details page. While Soouqna.com facilitates transactions carried out on the Soouqna.com marketplace, Soouqna.com is not the buyer or seller of the goods sold by the seller. Soouqna.com provides a platform for sellers and buyers to negotiate and finalize transactions.
Accordingly, the contract formed at the completion of the sale of these third-party products is strictly between the buyer and the seller. Soouqna.com is not a party to this contract and bears no responsibility arising from or related to this contract, nor does it act as the seller's agent. The seller is responsible for selling the products and handling any buyer claims or any other issues arising from or related to the contract between the buyer and the seller.
To ensure a safer purchasing experience for buyers, Soouqna.com offers the Soouqna.com Guarantee, in addition to any contractual rights or other applicable rights.
We strive to ensure the uninterrupted availability of Soouqna.com services and the error-free execution of transactions. However, due to the nature of the internet, this cannot be guaranteed completely. Additionally, your access to Soouqna.com services may be suspended or restricted from time to time to allow for repairs, maintenance, or the introduction of new facilities or services. We will aim to minimize the frequency and duration of such suspensions or restrictions.
Soouqna.com does not bear responsibility for:
We are not liable for any delays or failures to fulfill our obligations under these terms if the delay or failure is due to any cause beyond our reasonable control. This provision does not affect your statutory right to have goods delivered or services provided within a reasonable time, or to receive a refund if goods or services are not delivered or provided within a reasonable time due to reasons beyond our reasonable control.
If you breach these terms and we take no action, our rights and remedies will still remain in effect for any other situations where you breach these terms.
We do not sell products to be purchased by children. We sell children’s products for purchase by adults. If you are under 18, you may use Soouqna.com Services only with the involvement of a parent or guardian.
Unless explicitly stated otherwise, Soouqna.com is not the manufacturer of the products sold on this website. While we strive to ensure that product information on our website is accurate, the actual product packaging and materials may contain more or different information than what is displayed on our website. Ingredients may also vary. All product information provided on our website is for informational purposes only. We recommend not relying solely on the information provided on our website. Please read the labels, warnings, and instructions provided with the product before use.
For healthcare products, if you have any safety concerns or require additional product information, please carefully read the information provided with the product or contact the manufacturer. The content provided on this website is not intended to replace advice from a physician, pharmacist, or other licensed healthcare professional. Contact a healthcare professional immediately if you suspect you have any medical issue.
The information and data about the products are not intended to be used to diagnose, treat, cure, or prevent any disease or medical condition. Souqna.com is not responsible for inaccuracies or misstatements about products provided by manufacturers or other third parties.
When ordering products from Soouqna.com for shipment outside the Syrian Arab Republic, import duties and taxes may be imposed once the package reaches its designated destination. You are responsible for bearing all additional customs clearance fees; we do not have control over the amount of these fees. Customs policies vary significantly from one country to another, so you should contact your local customs office for more information.
Additionally, please note that when you order from Soouqna.com, you are considered the registered importer and must comply with all applicable laws and regulations in the country where the products are received. Your privacy is important to us, and we would like our international customers to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Products shipped from Soouqna.com can be returned within three days of receiving the shipment, although certain products may have different policies.
For cash-on-delivery payments, refunds will exclusively be issued to your account on the website. For online payments, refunds will be issued either to the original payment account or to your account on the website, depending on your preference.
Underwear or any public health-related products cannot be returned to ensure public health safety. Products must be returned undamaged and in their original manufacturer packaging.
Refunded amount will be processed within 15 business days after verifying the condition of the returned items. If the amount is refunded to a bank account, it will be processed within 16 business days or sooner, depending on the banking procedures.
By using the SOOUQNA Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
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