Privacy Policy

Introduction

SOOUQNA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, and use our services (collectively, the "Platform").

Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

Information We Collect

We collect several types of information from and about users of our Platform, including:

Personal Information

Personal information is data that can be used to identify you individually. This may include:

• Name, email address, postal address, and phone number
• Username and password
• Payment information (credit card numbers, billing addresses)
• Date of birth
• Shipping information
• Profile pictures

Non-Personal Information

We also collect non-personal information that does not directly identify you. This may include:

• Browser type and version
• Device type and operating system
• IP address
• Time and date of visits
• Pages viewed and features used
• Referring website addresses
• Search terms used to reach our Platform

Information Collection Methods

We collect information in the following ways:

• Direct Collection: Information you provide when you register, make a purchase, sign up for our newsletter, participate in surveys, or contact customer service.
• Automated Collection: Information collected automatically through cookies, web beacons, and other tracking technologies as you navigate our Platform.
• Third-Party Sources: Information we may receive from business partners, marketing agencies, and analytics providers.

How We Use Your Information

We use the information we collect about you for various purposes, including:

• Providing Services: To process and fulfill your orders, manage your account, and provide customer support.
• Personalization: To personalize your shopping experience, recommend products, and display relevant content.
• Communication: To communicate with you about your account, orders, promotions, and updates to our policies.
• Marketing: To deliver targeted advertisements and marketing communications about our products and services.
• Improvement: To analyze usage patterns, conduct research, and improve our Platform and services.
• Security: To detect, prevent, and address technical issues, fraud, and security breaches.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, hosting, and customer service.
• Business Partners: With business partners to offer certain products, services, or promotions.
• Legal Requirements: When required by law, regulation, or legal process, such as in response to a court order or government request.
• Protection of Rights: When we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
• With Your Consent: In other cases with your explicit consent.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities on our Platform. These technologies help us analyze trends, administer the website, track users' movements around the site, and gather demographic information about our user base as a whole.

Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our Platform, such as enabling login or adding items to your shopping cart.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Platform.
• Functionality Cookies: Used to recognize you when you return to our Platform, enabling us to personalize content and remember your preferences.
• Targeting Cookies: Record your visit to our Platform, the pages you have visited, and the links you have followed to deliver advertisements more relevant to your interests.

You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to use all the features of our Platform.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We maintain security measures including:

• Encryption of sensitive information
• Secure networks and servers
• Regular security assessments
• Access controls for employees and contractors
• Employee training on data protection

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request access to your personal information.
• Correction: The right to request that we correct inaccurate or incomplete information.
• Deletion: The right to request that we delete your personal information in certain circumstances.
• Restriction: The right to request that we restrict the processing of your information in certain circumstances.
• Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: The right to object to our processing of your personal information.

To exercise these rights, please contact us using the information provided in the "Contact Information" section below.

Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails, updating your communication preferences in your account settings, or contacting us directly.

Children's Privacy

Our Platform is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside [Country] and choose to provide information to us, please note that we transfer the information to [Country] and process it there. Your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. For significant changes, we will provide a more prominent notice, which may include email notification of Privacy Policy changes.

GDPR Compliance

For users in the European Union (EU) and European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR).

Legal Basis for Processing

We will only process your personal data when we have a legal basis to do so. Legal bases include:

• Consent: You have given consent for us to process your personal data for specific purposes.
• Contract: Processing is necessary for the performance of a contract with you.
• Legal Obligation: Processing is necessary for compliance with a legal obligation.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions regarding this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our DPO using the details provided in the "Contact Information" section.

California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Your Rights Under CCPA/CPRA

• Right to Know: You have the right to request information about the personal information we collect, use, disclose, and sell.
• Right to Delete: You have the right to request the deletion of your personal information that we have collected from you, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information.

To exercise these rights, please contact us using the information provided in the "Contact Information" section.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

For EU/EEA Data Subjects, our Data Protection Officer can be contacted at dpo@soouqna.com.